RETURN & REFUND POLICY

If you need to make a return, please read the following Returns Policy information below first to ensure you qualify to make a return. Once you have confirmed that your order is suitable for a return, please follow the below process. At MAMA Maternity & Children’s clothing, all items are checked to ensure they are in perfect condition and packaged carefully before sending them to you. RETURNS, EXCHANGE & REFUND POLICY All return policies issued by MAMA abide by and are in line with Australian Consumer Law (ACL). Please note that refunds will strictly only be provided for items assessed and deemed as faulty by MAMA. A store credit code will be issued in all other circumstances.

RETURNS POLICY

• Items can be returned within 7 days of receipt for a store credit. Please note we do not offer refunds for change of mind or for incorrect sizing. A refund will only be provided if an item is assessed and deemed as faulty by MAMA
• All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
• Please take care when trying on the item(s) as we are not able to accept returns with marks or stains. If the item is deemed unsellable it will simply be returned to you, the customer.
• By purchasing from MAMA, you have accepted the possibility of slight variations in color and size specifications. Colors may appear slightly different depending on individual monitor settings.

COST OF RETURN

• Returns are only complimentary in the event of an order being incorrect or returned due to fault.
• The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.

PROCESSING TIME Returns are usually processed within 7-10 business days of them being received. You will receive an email with the details and outcome of your processed return. REFUNDS Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the MAMA Customer Service Team to be approved for a refund for damaged or faulty products.

REFUNDS
Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the MAMA Customer Service Team to be approved for a refund for damaged or faulty products (orders@ma-ma.biz).